Please, allow us 3-4 business days to process an order | MINIMUM PURCHASE AMOUNT FOR INTERNATIONAL ORDER IS $50
1) How can I order Decants?
If you want to buy sample & decant of niche perfumes you will need to go to the “Shop Decants by Brands” page where we are specialized in the offering of samples and decants of niche fragrances. Then you can choose the brand, fragrance and the size of the fragrance, which you would like to buy.
2) What will I receive?
You will receive hand-decanted sample poured from the original perfume bottle into a new small sterile vial.
3) Does the 1 ml Sample have a sprayer?
No, our 1 ml Sample has not a sprayer. This is a glass sample with the plastic top.
4) Do the 2 ml, 6 ml, 10 ml, and 30 ml Glass Vials have sprayers?
Yes, our 2 ml, 6 ml, 10 ml, and 30 ml vials are high-quality glass vials with sprayers.
5) Can I personalize the label?
Yes, you can. But you definitely need to write and inform us about it in advance.
6) What is the air gap at the top of the vial?
Please note, there is the air gap left at the top of the bottles which is important for pressurization in atomizers. Airspace does not mean you received less than the listed amount.
7) How can I order a full bottle?
If you want to buy a full perfume bottle you need to go to the “Retail Corner” page where we are specialized in selling full perfume bottles, body-care products, refill kits, etc.
8) Are returns acceptable?
Please, ask all questions before buying as All Sales Are Final. Returns Not Accepted.
9) Shipping time. Handling time. How long does it take?
We normally ship in 1-3 business days via United States Postal Service, UPS, FedEx, DHL Express upon payment completion. But, sometimes due to the high volume of orders your order may be shipped in 2-4 business days.
Once your order will be shipped, you will receive a shipping confirmation email with a tracking number. Please, make sure that you provided us with a correct email address. Also, check your spam or other folders if you couldn't find your confirmation emails.
Note: Post Offices are closed on Saturday, Sunday and Holidays. Please, don't count these days as business days.
10) Shipping cost?
The cost of shipping starts at $4.99 USPS First Class Mail (4-6 business days) and $9.99 USPS Priority Mail (2-4 business days) for orders in the United States.
The cost of shipping for international customers starts at $14.99 USPS First Class Mail International (3-5 weeks) and USPS Priority Mail International (1-2 weeks). The cost for USPS Priority Mail International depends on your country location.
11) Free shipping?
Free Shipping on all decants orders over $99.99. This promotion is only valid for shipping addresses in the United States excluding US Virgin Islands, Puerto Rico, Guam, military and air force bases.
International customers qualify for free First Class International shipping on orders over $250. When your order amount exceeds $400 you will get free Priority International shipping.
12) Can you affect or speed up the delivery process?
The delivery process totally depends on the Shipping Carriers. We can not affect or speed up the delivery process. All we can do is wait.
13) How many ml do 10 ml Spray Bottles actually contain?
Our 10 ml Spray Bottles may contain 11-12 ml liquid but we fill them exactly 10 ml and even more than 10 ml.
14) What is a minimum purchase amount for International order?
The minimum purchase amount for International order is $50, except Canadian customers. All International orders below this amount will be canceled.
For more information about Shipping Process go to the "Shipping" page.
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