Fragrances Line Perfume Samples & Decants is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Fragrances Line Perfume Samples & Decants may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Refunds & Returns
We absolutely guarantee the authenticity of all our products. All our perfumes are 100% authentic products directly taken from the manufacturer’s bottles and hand-decanted for customers. But unfortunately, we can not guarantee that you will like them. Decanted fragrances cannot be returned to their original bottles. Therefore, we do not accept any returns and do not offer refunds. All sales are final. You assume the responsibility for your purchase, and no refunds will be issued.
Lost or Stolen Packages
Fragrances Line is not responsible for lost or stolen packages confirmed to be delivered by USPS (or other Shipping Services) to the address entered for an order. Upon inquiry, Fragrances Line will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Order issues for packages marked "delivered" yet not received are considered by FragrancesLine.com as stolen and must be filed 3 days after “delivery date” but no longer than 5 days to ensure it was not misdelivered or easily found around the premises.
At our discretion, FragrancesLine.com requires evidence of a police report when the customer’s package is marked as delivered but to be stolen.
Customer files the police report and includes an explanation that a package has been stolen. To process the order issue with FragrancesLine.com, FragrancesLine.com is requiring a police report. We only need you to send us a copy of the full police report PDF and case number and phone number of the precinct that you filed at.
Upon request, FragrancesLine.com can require additional documentation (e.g. proof of identity, address, etc.).
Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.
We will have shipped to an address which will be provided to us. We are not responsible for incorrect or incomplete addresses. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at email@example.com. We will promptly correct any information found to be incorrect.
Sometimes we contact our customers to confirm the correctness of the address ourselves when we founded information to be incorrect or incomplete. Please response us as soon as possible we just want to make sure that the address is correct, and the package will be delivered exactly to you.
We will ship worldwide unless your country rules do not allow goods. (Please check first). We are not responsible for any foreign customs if applicable.
Please, be informed that your Country Law may require you to pay customs fees or duty taxes for your purchase. FragrancesLine.com is not responsible for customs fees or duty taxes of the customer's country therefore FragrancesLine.com should not have to pay customs fees or duty taxes instead of a customer. Customs fees or duty taxes are the responsibility of customers. Customers should have to pay for their customs fees or duty taxes themselves if their customer requires them.
Note: If for some reason customers refused to pay customs fees or duty taxes, then they can ask for refunds only after the goods are returned to our store. If everything is ok with goods after inspection FragrancesLine.com may issue a refund but deducts from the total amount the shipping cost and 15% restocking fee.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Exchanges for damaged or defective products
We accept the exchange, for items damaged in transit.
A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, leaked, bent (if not bendable), crushed, etc.
FragrancesLine.com requires further evidence of the customer’s damaged item as pictures, videos, etc.
Order issues for damaged or defective products must be reported 5 days after the “delivery date”.
To be eligible for exchange, you must first email us within 5 days of receiving a product at firstname.lastname@example.org to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
We will not disclose your personal information to third parties unless we have your permission or are required by law to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our store is hosted on Shopify Inc. they provide us with the online e-commerce platform that allows us to sell our products and service to you. Your data is stored in Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Age of consent
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age and you have given us your consent to allow any of your minor dependents to use this website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: