PRIVACY POLICY
This privacy policy sets out how Fragrances Line Perfume Samples & Decants uses and protects any information that you give Fragrances Line Perfume Samples & Decants when you use this website.
Fragrances Line Perfume Samples & Decants is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Fragrances Line Perfume Samples & Decants may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Our Work
Here at Fragrances Line, we specialize in offering Samples & Decants of Niche Perfumes. Our hand-decanted samples of niche fragrances are decanted from 100% authentic products only. All fragrances are legit as can be and what they are. The original perfume bottles on the main pictures are for references and exhibit the original bottles from where perfumes are decanted into new sterile small vials.
Authenticity Promise
At FragrancesLine.com, recognize the importance of quality assurance of our products. FragrancesLine.com only provides products of the highest authenticity from extremely trusted distributors and suppliers, and strictly refrains from supplying counterfeit merchandise. Every item is examined and audited carefully by FragrancesLine.com expert staffs at the time of shipment arrival, and shipment of product to customers.
Fragrances can vary from batch to batch and region to region. Manufacturers change their ingredients every year and that may cause a slight change in color or scent of the perfume. Please, note we have no control on the production, we only make sure the item is 100% authentic and genuine.
Refunds & Returns
We absolutely guarantee the authenticity of all our products, but unfortunately, we can not guarantee that you will like them, you may even hate them. Therefore, once you have opened the product and used it, it can not be returned for a refund.
Since we make samples/decants individually to order and decanted samples can not be returned to their original bottles (it is impossible and not hygienically) therefore we don't accept returns and do not offer refunds. All sales are final. You assume the responsibility for your purchase, and no refunds will be issued.
We carefully wrap all packages to purchase arrive safely. But, things may happen during shipping. If you get broken or leaked product, please snap a picture/s and email that to us. Upon receipt picture/s we will send a replacement or issue a refund.
The perfume is subjective. The tastes are different. The longevity and odor of fragrance depends on the skin type and body chemistry. If you did not like how the perfume smells on you, it doesn't not mean that something is wrong with it. It may mean that it doesn't not suit well with your body chemistre or skin type. That is why testing samples is the best way to find out the fragrance which smells well on you.
If you have questions, contact us before purchasing to avoid any misunderstanding.
Exchanges for damaged or defective products
We accept the exchange, for items damaged in transit.
A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, leaked, bent (if not bendable), crushed, etc.
FragrancesLine.com requires further evidence of the customer’s damaged item as pictures, videos, etc.
Order issues for damaged or defective products must be reported 5 days after the “delivery date”.
To be eligible for exchange, you must first email us within 3 days of receiving a product at info@fragrancesline.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
Order cancellation process / Changing an order
If you changed your mind and decide to cancel an order or decided to make a change to your order, you should inform us about it within 24 hours after an "order placement time". Otherwise, we can't cancel an order even if it has not been shipped yet, because an order is sent to a fulfillment department after 24 hours, and depending on the volume of orders they do their best to speed up an order processing time.
Misdelivered, Lost, Stolen Packages or Stolen Item/s from a Package
Fragrances Line is not responsible for stolen item/s from delivered package, lost, stolen or misdelivered package confirmed to be delivered by USPS (or other Shipping Services) to the address entered for an order. Upon inquiry, Fragrances Line will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Fragrances Line works by tracking number which is proof of delivery for vendors.
Only the shipping carrier is responsible for delivering of a package to the correct address and Fragrances Line can not be responsible for their mistake if a customer says they didn't receive the purchased product.
Order issues for packages marked "delivered" yet not received are considered by FragrancesLine.com as stolen and must be filed 3 days after “delivery date” but no longer than 5 days to ensure it was not misdelivered or easily found around the premises.
At our discretion, FragrancesLine.com requires evidence of a police report when the customer’s package is marked as delivered but to be stolen, or the customer’s package is marked as delivered but item/s stolen from a package and there is an obvious sign for that like a torn box, opened box, etc.
Customer files the police report and includes an explanation that a package or item/s has been stolen. To process the order issue with FragrancesLine.com, FragrancesLine.com is requiring a police report. We only need you to send us a copy of the full police report PDF and a case number and phone number of the precinct that you filed at.
Upon request, FragrancesLine.com can require additional documentation (e.g. proof of identity, address, etc.).
Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.
Wrong Address
We will have shipped to an address which will be provided to us. We are not responsible for incorrect or incomplete addresses. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@fragrancesline.com. We will promptly correct any information found to be incorrect.
Sometimes we contact our customers to confirm the correctness of the address ourselves when we founded information to be incorrect or incomplete. Please response us as soon as possible we just want to make sure that the address is correct, and the package will be delivered exactly to you.
Worldwide Shipping
We will ship worldwide unless your country rules do not allow goods. (Please check first). We are not responsible for any foreign customs if applicable.
Please, be informed that your Country Law may require you to pay customs fees or duty taxes for your purchase. FragrancesLine.com is not responsible for customs fees or duty taxes of the customer's country therefore FragrancesLine.com should not have to pay customs fees or duty taxes instead of a customer. Customs fees or duty taxes are the responsibility of customers. Customers should have to pay for their customs fees or duty taxes themselves if their customer requires them.
Note: If for some reason customers refused to pay customs fees or duty taxes, then they can ask for refunds only after the goods are returned to our store. If everything is ok with goods after inspection FragrancesLine.com may issue a refund but deducts from the total amount the shipping cost and 15% restocking fee.
What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Disclosure information
We will not disclose your personal information to third parties unless we have your permission or are required by law to do so.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our store is hosted on Shopify Inc. they provide us with the online e-commerce platform that allows us to sell our products and service to you. Your data is stored in Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Age of consent
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age and you have given us your consent to allow any of your minor dependents to use this website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fragrancesline.com
Refunds & Returns
We absolutely guarantee the authenticity of all our products. All our perfumes are 100% authentic products directly taken from the manufacturer’s bottles and hand-decanted for customers. But unfortunately, we can not guarantee that you will like it, you may even hate it.
Samples are intended for testing. Since we make samples/decants individually to order and decanted samples/fragrances can not be returned to their original bottles (it is impossible and not hygienical) therefore we don't accept returns and do not offer refunds. All sales are final. You assume the responsibility for your purchase, and no refunds will be issued.
Late or Missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please, note it takes time before your refund/funds are posted or reflected on the account. For more details regarding pending transactions, please contact your Bank, Financial Institute, Payment provider, or Credit card company. The processing time may take 2-10 business days. A refund is posted to the original payment method which you used.